Return & Refund Policy
Last updated October 8,2025
At eVenKart, customer satisfaction is important to us. This Return & Refund Policy is designed in compliance
with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.
By placing an order on our website, you agree to the terms mentioned below.
1. Eligibility for Returns
You may request a return under the following conditions:
Product received is damaged or defective
Wrong product delivered
Product missing from the order
Product significantly different from its description
Returns must be requested within [Insert number of days – e.g., 7 or 10 days] from the date of delivery.
2. Non-Returnable Items
The following items are not eligible for return unless defective:
Perishable goods
Personal care and hygiene products
Customized or made-to-order products
Digital/downloadable products
3. Return Process
To initiate a return, please follow these steps:
Contact our support team at [Insert support email or phone]
Provide order number and reason for return
Our team will guide you through pickup or shipping instructions
Returned items must be unused, in original packaging, and in the same condition as received.
4. Refund Policy
Once we receive and inspect the returned product, we will notify you regarding approval or rejection of your
refund.
If approved:
Refunds will be processed within [Insert number of days – e.g., 5–10 business days]
Refunds will be issued to the original payment method
5. Replacement Policy
In case of defective or incorrect items, you may opt for:
Replacement of the product (subject to availability)
Full refund
6. Cancellation Policy
Orders can be cancelled before they are shipped. Once shipped, cancellation will be treated as a return
request.
7. Shipping Costs for Returns
If the return is due to an error from eVenKart (damaged, defective, or wrong product), return shipping will be
borne by us. If the return is due to customer preference, shipping charges may be deducted from the refund
amount.
8. Delayed or Missing Refunds
If you have not received your refund within the stated timeframe:
Check with your bank or payment provider
Contact our support team for assistance
9. Grievance Redressal
As per Indian law, customers can contact our Grievance Officer for any complaints:
Name : Ortusolis Technology
Email : contactus@ortusolis.com
Phone : +91 63662 41984
10. Contact Us
For any return, refund, or cancellation related queries, please contact:
eVenKart
Email : contactus@ortusolis.com
Phone : +91 63662 41984
